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GENERAL1. DEFINITIONS AND INTERPRETATION In these Conditions, the Rate Schedule and every Quote, Order, Plan contract, or other arrangement in connection with the supply of Goods or Services by OnVetrix LLC the following words have the following meanings: “After Hours” means from Monday to Friday 5:00 PM to 8:00 AM “Business Hours” means Monday to Friday 8:00 AM to 5:00 PM "Client”, “You" or “Your” means a person who seeks or obtains a quote for, or who orders, Goods or Services from Us, and includes both a person whose name is on the Order or on an email attached to which is an order, a person who places an order, and a person on whose behalf an Order is placed or on whose behalf it appears and order is placed, and in any case each of their heirs, successors and assigns; "Conditions" means these terms and conditions; "Goods" means any goods and/or services sourced by Us or provided by Us in connection with any such goods and/or services including computer hardware and Software and any goods or services provided in connection with any of those things; “Sales Tax” has the meaning given to it under applicable United States federal, state, and local tax laws, including any similar transaction-based taxes, such as sales, use, gross receipts, or value-added–type taxes, as applicable. “Order” means any order requested by You to Us for Goods or Services in any form; “Quote” means a quote provided to You by Us; “Period” means a particular number of half-days, days, weeks, fortnights, months, or any other period, as may be agreed between Us and the You as the period during which some Services will be provided; “Plan” means any arrangement between Us and You (whether alone or in conjunction with any other person) for Services (including unlimited support) and/or the provision of Goods provided by Us under an arrangement in connection with Work agreed to be done or progressed for or on behalf of You or any other person at Your request, including as set out in a Plan Schedule; “Plan Schedule” means the written schedule or document setting forth the key terms applicable to a Plan, as agreed by the parties, which may be amended from time to time by mutual written agreement of the parties or as otherwise expressly permitted under this Agreement. “Public Holidays” means holidays in which OnVetrix LLC observes and will be considered as “After Hours” support if requested. Those days are as follows:• New Year’s Eve• New Year’s Day• Good Friday• Memorial Day• Independence Day• Labor Day• Thanksgiving• Day After Thanksgiving• Christmas Eve• Christmas Day “Rates” means the hourly rates and other charges for Services (including any call-out fees and any Return/Cancellation Fees) set out in the Rates Schedule, a Plan, Plan Schedule, Quote, contract or arrangement entered into by Us and You or in these Conditions, and includes any monies payable to Us on a quantum meruit basis for any work it has done; “Rate Schedule” means the schedule of rates, charges and conditions for the services of Ours as set, and as may be varied, by Us from time to time in its absolute discretion without notice to You; “Reasonable Assistance Limits” has the meaning set out in clause 17.2; “Return/Cancellation Fee” means a fee charged pursuant to clause 12.5 as set by Us from time to time; “Service request” means a request for service such as adds, moves, changes and technical assistance; "Services" means the provision of any services by Us including Work, advice and recommendations; “Software” includes software and any installation, update, associated software and any services provided in connection with any of these things;" Us”, “Our” or “We” means OnVetrix LLC and its heirs, successors and assigns; and “Work” means anything We may do, provide, customize, produce or acquire, whether or not in connection with, or for the purposes of, You or Your use or benefit, and includes testing, troubleshooting, installation and configuration of new equipment or software, consulting, scoping, planning, documenting and quoting for complex items. In these Conditions, the Rate Schedule and every Quote, Order, Plan, contract, or other arrangement in connection with the supply of Goods or Services by Us, unless the contrary intention appears: Words denoting the singular number only shall include the plural number and vice versa; Reference to any gender shall include every other gender; Reference to any Act of Parliament, Statute or Regulation shall include any amendment currently in force at the relevant time and any Act of Parliament, Statute or Regulation enacted or passed in substitution therefore;Headings and words put in bold are for convenience of reference only and do not affect the interpretation or construction of these Conditions;A reference to time is to Central Standard TimeA reference to an individual or person includes a corporation, partnership, joint venture, association, authority, trust, state or government and vice versa;A reference to a recital, clause, schedule, annexure or exhibit is to a recital, clause, schedule, annexure or exhibit of or to these Conditions;A recital, schedule, annexure or description of the parties forms part of these Conditions;A reference to any agreement or document is to that agreement or document (and, where applicable, any of its provisions), as amended, novated, supplemented or replaced from time to time;Where an expression is defined, another part of speech or grammatical form of that expression has a corresponding meaning;A reference to “includes” means includes without limitation;A reference to “will” imports a condition not a warranty; andA reference to bankruptcy or winding up includes bankruptcy, winding up, liquidation, dissolution, becoming an insolvent under administration, being subject to administration and the occurrence of anything analogous or having a substantially similar effect to any of those conditions or matters under the law of any applicable jurisdiction and to the procedures, circumstances and events which constitute any of those conditions or matters.2. APPLICATIONS OF THESE CONDITIONSUnless otherwise agreed by Us in writing, these Conditions are deemed incorporated in and are applicable to (and to the extent of any inconsistency will prevail over) the terms of every Quote, Order, Plan, contract, or other arrangement in connection with the supply of Goods and/or Services by Us to You.The invalidity or enforceability of any one or more of the provisions of this Agreement will not invalidate, or render unenforceable, the remaining provisions of this Agreement.3. COMMITMENT TERM3.1 The minimum term that You acquire the service for is outlined in Our Quote to You, beginning from the first of the next month after the date of signing or approving the Quote. 3.2 After the expiry of the Committed Term, an extension of the Term will automatically commence for the same period as the original Committed Term and will continue indefinitely, unless earlier terminated by you as specified in Clause 4.4. TERMINATION4.1 This Agreement may be terminated by You upon Thirty (30) days written notice if We: 4.1.1 Fail to fulfil in any material respect its obligations under this Agreement and do not cure such failure within thirty (30) days of receipt of such written notice. 4.1.2 Breach any material term or condition of this Agreement and fail to remedy such breach within thirty (30) days of receipt of such written notice. 4.1.3 Terminate or suspend our business operations, unless it is succeeded by a permitted assignee under this Agreement. 4.1.4 The client may terminate without cause with a thirty (30) day notice4.2 This Agreement may be terminated by Us upon Thirty (30) days written notice to you. 4.3 If either party terminates this Agreement, we will assist you in the orderly termination of services, including timely transfer of the services to another designated provider. You agree to pay us for rendering such assistance at our normal rates as outlined in our current Rate Schedule. 4.4 If You terminate this Agreement without cause or terminate for cause without providing the applicable cure period (if any), before the end of the commitment term, You agree to pay an early termination charge equal to the remaining monthly recurring fees due for the remainder of the commitment term, less any costs we actually avoid as a direct result of the early termination, plus any non-cancellable third-party charges incurred on Your behalf (e.g., licenses, carrier charges, hardware restocking fees). The parties agree this early termination charge is a reasonable estimate of Our anticipated damages and is not a penalty.5. REPRESENTATIONS5.1 You acknowledge that no employee or agent of Ours has any right to make any representation, warranty or promise in relation to the supply of Goods or Services other than subject to and as may be contained in the Conditions.6. NOTICES6.1 Any notice required or permitted under this Agreement must be in writing and will be deemed given when sent to the recipient using one of the following methods: (a) email, (b) nationally recognized overnight courier, or (c) certified mail, return receipt requested.6.2 Notices sent by email must be sent to the email address last designated in writing by the receiving party for notices and will be deemed received on the earlier of: (a) the date and time the sender receives an email delivery confirmation or other non-automated acknowledgment from the recipient, or (b) the next business day after transmission, provided no bounce-back or delivery failure notice is received.6.3 Notices sent by overnight courier will be deemed received on the date shown by the courier’s delivery records. Notices sent by certified mail will be deemed received on the date shown on the return receipt or refusal of delivery.6.4 Either party may update its notice address(es) by providing notice to the other party in accordance with this Clause 6.7. GOVERNING LAW7.1 This Agreement and any dispute arising out of or relating to this Agreement, the Goods, or the Services will be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws rules.7.2 The parties agree that any legal action or proceeding arising out of or relating to this Agreement will be brought exclusively in the state courts located in Grayson County, Texas, or, if federal jurisdiction exists, the United States District Court for the Eastern District of Texas. Each party irrevocably submits to the personal jurisdiction of such courts and waives any objection based on inconvenient forum.8. ASSIGNMENT8.1 You may not assign Your rights and obligations under this Agreement without the prior written consent of Us.9. VARIATION OF THESE TERMS AND CONDITIONS9.1 We may update these Terms and Conditions from time to time. Any updated Terms and Conditions will apply only to (a) Quotes issued after the effective date of the update, and (b) Orders placed after the effective date of the update. For any active Plan or committed term already accepted by the parties, the version of these Terms and Conditions in effect on the effective date of that Plan (or the most recent mutually signed amendment) will continue to apply during the committed term, unless the parties agree otherwise in a written amendment signed by both parties.GOODS AND SERVICES10. QUOTES10.1 Term and effect: Quotes will only be valid for 7 days unless otherwise specified in the Quote. A Quote is merely an invitation to You to place an Order with Us and the acceptance of a Quote by You will not create a binding contract between You and Us. 10.2 Quote is valid for 7 days only. Expiry dates on quotes are set to be able to inform Us when the quote is still active or to be discarded. Once discarded the quote will need to be requested again.10.3 Once a quote has been confirmed by Us, then the prices in the quote will be confirmed as the final agreed price. A quote is confirmed as 'final' as soon as both parties agree with the final price after any last changes requested by You.10.4 The price in the final quote may vary from the original request if there is any price or product changes requested by You. We reserve the right to alter product and prices in the quote, as long as the quote has not been confirmed with You.10.5 Quotes and estimates shall be deemed to correctly interpret the original specifications and are based on the cost at the time the quote or estimate is given. If You later require any changes to the quotes, and We agree to the changes, these changes will be charged at Our prevailing rate.10.6 Once the Quote has been confirmed and converted to an Order, the Order will be subjected to our normal Terms and Condition of Sale.10.7 The general minimum turnaround time for Quote request to be actioned is usually 24 hours. In the event that a quote is required urgently please let us know so that we can respond to it accordingly.10.8 When a special price or discount offer has been applied to this Quote, no other special promotion, discount or bonus offer will be applicable.10.9 In the event that products in the Quote are subjected to any price and supply fluctuations that is outside of Our control We reserve the right to update the price and product in the Quote accordingly. If a product has undergone a price drop or a price increase, the Quote will then be adjusted accordingly. If there is a product that is no longer available, the product will then be replaced or substituted based on Your request and is subject to Your final approval.10.10 Price on non-stocked products are subjected to Price and stock fluctuations and can only be confirmed once the Quote is turned into an Order. While We endeavour to honour every price quoted, if there is a price increase that is beyond our control, We reserve the right to increase the price as necessary.10.11 Once a Quote has already passed the expired date, We may cancel the quote or estimate without having to notify or receive an approval from You.10.12 ETA information is based on an estimate given by our vendors and cannot be held as the actual promised date.10.13 Freight charges will be added to the Order unless otherwise stated. Any included delivery charges are estimates only.10.14 We do not keep inventory and as such only order items once we receive a completed order from a client. If You would like to return an item or cancel an order, a restocking fee may apply. We will need to get approval from the distributor that the stock is returnable before being able to issue a refund as not all products can be returned.10.15 Prices are based upon total Quote Purchase.10.16 Unless Specified, all items on quote are covered by manufacturer’s warranty covering parts and labour for hardware only on a return to depot basis. 10.17 Varying or withdrawing Quotes: We may vary or withdraw a Quote at any time in Our absolute discretion and without prior notice to You. We may do so for any reason We consider fit, including, e.g. where the Goods or Services become unavailable or the cost price of Goods or Services increases after the date of the Quote. 11. ORDERS 11.1 Order forms: You may place an order for Goods and/or Services with us. Typically, we will require that you either submit a completed order form or approve a quote electronically through email or a web-based system. Such approval must include the date and your details, including your full legal business name (or individual name, if applicable), any applicable U.S. business or tax identification number (such as an EIN, if required), your business address, and the relevant quote number and date. If the order is placed on behalf of another person or entity, the full legal name of that person or entity must also be provided.. 11.2 Approval of Orders: You will need to sign the Order or have it duly executed on Your behalf, unless the Order is sent by email or via the web based ordering system, in which case the Order will be treated or deemed as if signed by or on behalf of You by the person whose name appears as the sender of the email or submitter of the form. 11.3 Reliance on appearance of validity: Absent actual knowledge to the contrary, We may rely upon the apparent validity of an Order. If any Order is signed or sent by email or approved through the web based ordering system by a named person, that person warrants that the Order is, and it is acknowledged the Order is deemed in favour of Us to be:11.3.1 signed by, and duly authorised by, both the person who signed the Order and the person who sent the email; and 11.3.2 duly authorised by the person on whose behalf the Order is placed or apparently placed.11.4 An Order has no effect unless and until it is accepted by Us in writing (including by email or via our web-based ordering system). Unless otherwise agreed in writing, We are not required to commence Services or deliver Goods until We have received payment in cleared funds for the Order and any related freight, delivery, and (where applicable) in-transit insurance costs.11.5 No obligation to deliver: We are not obliged to deliver any Order until we have received payment in clear funds from You for the Order, any related freight, delivery and (where applicable) in-transit insurance costs or where We are unwilling or unable to complete the Order for any reason provided it refunds any payment made by You in respect of the Order.11.6 Cancellation of Orders: You will not cancel an Order unless We agree to do so in writing in Our absolute discretion. You acknowledge that, amongst other things, We cannot cancel an Order once the manufacturer or supplier has despatched the relevant Goods and that such despatch often occurs the same day as the Order is placed by Us. 11.7 Processes and Procedures: We have processes and procedures that We follow in the course of the provision of Our Services and the supply of Goods. You agree to co-operate with Us and to comply with such processes and procedures as advised to You from time to time.12. PRICING AND RATES12.1 Rates exclude Tax: All rates and amounts charged or quoted for Goods and/or Services by Us are exclusive of Tax and any other applicable taxes or government charges (unless otherwise stated in writing by Us).12.2 Rates Schedule: You must pay for Goods and Services at the Rates set out in any applicable Plan and the Rate Schedule as applicable from time to time during the provision of the Goods and/or Services. 12.3 Vary Rates: We reserve the right vary any Rate and/or the Rate Schedule from time to time (subject to any fixed pricing for specific periods in any Plan), in its absolute discretion and without notice to You. 12.4 Call-out fees: You acknowledge that call-out fees may be charged in addition to the Rates at Our absolute discretion and that the amount of the call-out fee will depend upon where the Services are provided. 12.5 Return/Cancellation Fee: Where We arrange a return or refund on behalf of You, or where an Order is cancelled by You after acceptance by Us, We may charge You a Return/Cancellation fee of $100 to cover the administration costs to Us in processing the return or refund, or in processing the Order, the cancellation and any refund. We may deduct the Return/Cancellation fee from out of any moneys otherwise due to be refunded to You by Us. 12.6 Expenses: You must pay any out of pocket expenses incurred by Us in providing the Services to You in addition to the Rates, charges and call-out fees, upon written demand. Such expenses will include travel costs, flights, car hire, petrol, insurance, taxi fares, accommodation and related meal allowance, tolls and car parking expenses. Where appropriate, We will obtain prior written authorisation from You before such expenses are incurred.12.7 Separate charges for Goods and Services: We may in Our absolute discretion charge for Goods separately from Services or may charge for Goods and Services together.12.8 Calculation of increments: Where a charge is calculated based on increments of time (e.g., 1 hour or 30 minutes), we will charge the applicable rate of $65 per hour for the entire increment, even if work is performed for only part of that increment. Time will be rounded to the nearest hour for billing purposes.12.9 Change in underlying costs: Without prejudice to any other rights of Ours under these Conditions, where there is any increase in the underlying costs incurred by Us in connection with the supply of Goods or Services to You, We may, in our absolute discretion, vary any of Our Rates. 12.10 Pre-Paid Blocks of Service: Where You agree to buy Pre Paid Blocks of Service during a Period, payment must be made in advance for the Pre-Paid Blocks of Service at the rate applicable pursuant to the Rates Schedule for all Services. Each such rate being less any discount agreed in writing between Us and You in respect of the Pre-Paid Blocks of Service. Services included in a Pre-Paid Block of Service rate during the Period: 12.10.1 are calculated in accordance with the applicable minimum time periods and increments set out in the Rates Schedule; and12.10.2 are only provided by Us during the applicable Period. Where Services are provided for a specified Period: 12.10.2.1 the Services remaining unused for that Period cannot be rolled over into any subsequent Period; and 12.10.2.2 We are not liable to refund, re-imburse, pay damages or otherwise compensate or indemnify You in respect of those unused Services. 13. SERVICES AND PLANS13.1 We may modify or discontinue particular Services, tools, or methods used to deliver Services from time to time; however, we will not materially reduce the scope of Services included in any active Plan during its committed term without the Client’s prior written consent. Any changes requested by the Client or agreed changes that affect scope, deliverables, or pricing will be documented in a written change order or updated Plan Schedule signed by both parties.13.2 Copies on Request: We will provide You with a copy of the current Rates Schedule upon request. Plan Schedules are tailored for particular Plans and are available to Clients participating in the Plan.14. CONTRACTING14.1 We may subcontract any or all of the Services to be performed, but shall retain prime responsibility for the Services under these terms.15. DELIVERY, TITLE AND RISK15.1 Delivery liability: We will use all reasonable endeavours to despatch Goods by the due date, but do not accept any liability for non-delivery or failure to deliver on time where this is caused by circumstances beyond the reasonable control of Ours, including, for example, due to failures in supply to Us or delays caused by third parties, such as delivery companies or manufacturers. 15.2 Availability to accept delivery: You must be available to accept the Goods at Your nominated delivery address during Business Hours unless otherwise arranged. 15.3 Passing of Risk: Delivery is deemed to take place when the Goods are delivered to Your nominated address, whereupon risks of loss, breakage and all damage and all other risks pass to You. Nothing in this clause 15.3 will affect title to the Goods.15.4 Obligation to insure: You will ensure that Goods are adequately insured from the time of delivery under clause 15.3. 15.5 Until We receive full payment in cleared funds for all amounts due to Us under this Agreement (including for the Goods, Services, and any Sum Due), title to the Goods will not pass to You. To secure payment and performance of Your obligations, You grant to Us a continuing security interest in the Goods and their proceeds, and You authorize Us to take any actions reasonably necessary to perfect and enforce that security interest, including filing UCC financing statements. Upon Your default and subject to applicable law, We may exercise all rights and remedies of a secured party under the Texas Uniform Commercial Code, including repossession of the Goods without breach of the peace.16. RETURNS AND CLAIMS FOR GOODS AND SERVICES16.1 General Returns Policy: Notwithstanding anything in these Conditions, You acknowledge that We supply Goods subject to all applicable conditions, including returns and claims policies, of any relevant manufacturer or supplier. You will accept Goods subject always to these Conditions and the terms of such conditions and will indemnify and hold Us harmless in respect of any further or other obligation or any failure or default on the part of that manufacturer or supplier.16.2 Customised Goods not returnable: Where Goods have some element of customisation for You, are supplied pursuant to an Order for Goods that is in the opinion of Ours special or unusual, the Goods are obtained from overseas, the Goods are obtained from a supplier who is no longer trading, or the Goods are otherwise not readily returnable by Us to the manufacturer or supplier or any related services may not be cancelled, You may not return the Goods to Us or cancel the related services.16.3 Duty to inspect: You will inspect all Goods immediately upon their delivery. Within 7 days of such delivery You may give written notice to Us of any matter or thing, by reason of which You might wish to return the Goods, ask for a refund, or make a claim. If no such notice is given on time, You will accept the Goods without any such return, refund or claim.16.4 Return Condition: Where You are entitled to return Goods under these Conditions, You must return the Goods in their original condition and unopened, provided always that where, upon opening the packaging it becomes apparent that the Goods are different to what is described on the packaging or that the Goods are faulty, the Goods may be returned. 16.5 Return costs: You will pay all costs and expenses incurred by Us in arranging the return of the Goods to a manufacturer or supplier and/or the cancellation of any related services unless that manufacturer or supplier pays such costs. 16.6 Consequences of use, installation, customisation or sale: You will indemnify and hold Us harmless in respect of all allegations and claims in respect of Goods once such Goods have been used, installed, customised or re-sold by You (without prejudice to the recourse of such a customer to the manufacturer of the Goods).17. COMPUTER UTILITY, FUNCTIONALITY AND FITNESS FOR PURPOSE17.1 Service limitations given the science of computing: You acknowledge that a reasonable incident of the Services may involve trial and error and that it is a science applied often in novel or unknown circumstances and involving experiment. In particular, You acknowledge that the Services may involve tests, troubleshooting, advice and recommendations that may prove incorrect or inappropriate, particularly in an attempt to cure a problem You are having. While We will make what We consider (in Our absolute discretion) to be all reasonable endeavours to provide appropriate tests, troubleshooting, sound advice and good recommendations in order to assist You, You will always indemnify and hold Us harmless in the provision of our Services to You. 17.2 Reasonable Assistance Limits: We are only obliged to provide what We consider, in Our absolute discretion, to be reasonable assistance in the circumstances (including with the installation and customisation of new software or hardware for You or any other Work) under any Plan and You will pay for additional work at the Rates unless otherwise agreed. Without limiting the discretion of Us to determine what reasonable assistance is, normally, reasonable assistance is limited to work done during Business Hours over a period of time not exceeding any period that We have allowed or allows for the Work or has estimated or estimates the Work will take, whether or not notice of the time allowed or estimated is given by Us to You.17.3 Recommendations, suitability, functionality and fitness for purpose: The parties acknowledge that: 17.3.1 We may recommend that You purchase Goods provided by third parties from time to time; 17.3.2 Recommendations may be made in situations where You have made known to Us the purpose for which the Goods will be used or some function sought to be fulfilled; 17.3.3 You acknowledge that We have no control over many factors involved with the suitability, function or fitness for purpose of Goods in an existing or new computer environment, e.g. 17.3.3.1 the compatibility or ability of the Goods to fit into or perform to expectations in the receiving computer/internet environment; or 17.3.3.2 the behaviour of third-party supplier, e.g. in relation to support; 17.3.4 You acknowledge that for a whole number of reasons outside of Our control, the Goods may fail to meet Your expectations, may not turn out to be fit for all or any of the purposes sought, may not be suitable or may not function properly in all or any respects; 17.3.5 You acknowledge that the Services provided by Us may involve the very task of seeking to customise Goods so they may be fit for particular purposes and that customisation may be a very substantial project in itself; 17.3.6 Accordingly, You will accept the sole responsibility for, and indemnify and hold Us harmless in respect of: 17.3.6.1 decisions as to whether or not to follow recommendations by Us; 17.3.6.2 decisions as to whether or not to purchase or customise Goods or obtain Services for that or any other purpose; and 17.3.6.3 any failure or defect in suitability, function or fitness for purpose of any Goods and/or Services, including a responsibility to obtain Your own independent advice or second opinion from a suitably qualified person;17.3.7 Where We provide Services with a view to achieving Your purposes, suitability, function or fitness for purpose (whether expressed, agreed or otherwise), You must pay for those Services on time without any set-off or counter-claim, whether or not We are able to achieve any of such purposes, suitability, function or fitness for purpose, provided always that We have acted in good faith and have made what We consider, in Our absolute discretion, to have made all reasonable endeavours to achieve those outcomes.17.4 Testing Procedures: You will follow the instructions of Ours with regard to testing or troubleshooting any problems and that if those do not resolve the outstanding problems, We will, subject to these Conditions, allocate such resources as We consider reasonable in the circumstances towards their resolution.18. FORCE MAJEURE18.1 Force Majeure: If We are unable to supply any Goods or Services due to circumstances beyond Our reasonable control, We may cancel the Order (even if the Order has already been accepted) or cease to provide the Services by written notice to You, in which case You will hold Us harmless.18.2 We will not be liable for any breach of contract due to any matter or thing beyond Our control, including failures by third parties to supply goods, services or transport, stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, intervention or public authority, explosion or accident. 19. PRODUCT SPECIFICATIONS19.1 Alterations to Specifications: We make every effort to supply the Goods in accordance with the Order however We may supply alternate Goods subject to minor variations in actual dimensions and specifications where these are changed by the manufacturer of the Goods after the Order date and before delivery. 19.2 Substitute Goods: If We cannot supply the Goods ordered by You, We may supply alternate Goods of equal or superior quality provided however that You will not pay a higher price than the price Quoted or otherwise agreed for the Goods ordered.20. WARRANTIES20.1 Reliance on Manufacturer’s Warranty: You will rely on the warranties provided by the manufacturer of Goods supplied by Us (where applicable) and will deal direct with such manufacturer rather than Us for all claims covered by such warranties.20.2 No claim for manufacturer’s default: You indemnify and hold Us harmless in respect of the performance or otherwise, by any manufacturer of Goods supplied to You by Us, of any of the obligations of such manufacturer in respect of such Goods. This includes any damages or moneys due to You arising under, or in connection with, any breach by the manufacturer of any the manufacturer’s warranties in respect of the Goods.21. LIABILITY21.1 Disclaimer of Warranties (Services). EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, WE PROVIDE THE SERVICES “AS IS” AND DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.21.2 Disclaimer of Warranties (Goods/Third-Party Items). GOODS, SOFTWARE, AND THIRD-PARTY SERVICES ARE PROVIDED SUBJECT TO THE APPLICABLE MANUFACTURER, PUBLISHER, OR THIRD-PARTY TERMS AND WARRANTIES (IF ANY). WE DO NOT PROVIDE ANY WARRANTY FOR THIRD-PARTY GOODS, SOFTWARE, OR SERVICES.21.3 Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION), ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.21.4 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY YOU TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO LIABILITY.21.5 Exceptions. The exclusions and cap in this Clause 21 do not apply to: (a) either party’s gross negligence or willful misconduct; (b) the Client’s failure to pay amounts due; or (c) either party’s breach of Clause 32 (Confidentiality), except that monetary damages for data loss will remain subject to Clause 21.3 to the extent permitted by law.21.6 Data Backup. Client is solely responsible for maintaining appropriate backups of its systems and data. We are not responsible for any loss of data except to the extent caused by Our gross negligence or willful misconduct.21.7 Non-Excludable Rights. Nothing in this Agreement excludes liability that cannot be excluded under applicable law.22. JURY TRIAL WAIVERTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, CLAIM, OR PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE GOODS, OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY.23. ERRORS AND OMISSIONS23.1 We make every effort to ensure that all prices and descriptions quoted are correct and accurate. In the case of an error or omission, We may rescind the affected contract by written notice to You, notwithstanding that We have already accepted Your Order and/or received payment from You. Our liability in that event will be limited to the return of any money You have paid in respect of the Order.OUR RESPONSIBILITIES24. PRIVACY STATEMENTS AND YOUR RIGHTS24.1 Each party agrees to comply with all applicable United States federal, state, and local privacy and data protection laws in connection with the performance of this Agreement.24.2 We may collect, use, store, and disclose personal information and business contact information solely for the purposes of providing the Goods and Services, issuing Quotes and Orders, billing, account management, and related operational and business purposes (“Authorized Purposes”)24.3 We may disclose such information to our employees, contractors, subcontractors, and third-party service providers who have a legitimate need to know such information in order to perform the Authorized Purposes, provided such parties are subject to confidentiality obligations consistent with this Agreement.24.4 We will not sell Client data or disclose Client data to third parties except as necessary to perform the Services, as authorized by You, or as required by applicable law or legal process.24.5 Client acknowledges that You are responsible for determining whether the Services are suitable for processing any regulated or sensitive data, including but not limited to protected health information, payment card data, or personally identifiable information subject to special regulatory requirements. Unless expressly agreed in writing, We do not provide services designed to comply with HIPAA, PCI-DSS, or similar regulatory frameworks.24.6 Each party shall implement and maintain commercially reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of information accessed or processed in connection with this Agreement.24.7 Client is responsible for the accuracy of all information provided to Us. We are not responsible for errors, delays, or additional costs resulting from inaccurate or incomplete information provided by Client.24.8 In the event either party becomes aware of a confirmed unauthorized access to or disclosure of Client data processed in connection with this Agreement that compromises the security, confidentiality, or integrity of such data (“Security Incident”), the affected party will notify the other party without undue delay and will provide reasonable information regarding the nature of the Security Incident, the data affected, and the steps taken or planned to mitigate the effects of the Security Incident. Notification under this clause will not be construed as an admission of fault or liability.25. OUR WEBSITE25.1 We make no representations or warranties in relation to information available on Our website, including without limitation:25.1.1 that the information on Our website is complete or correct; 25.1.2 that Our website will be continuously available or free from any delay in operation or transmission, virus, communications failure, internet access difficulties or malfunction in hardware or software; and that We endorse any internet site linked to Our website or any third party products or services referred to on Our website.26. INSURANCE COVERAGE26.1 We will maintain at Our own expense, commercial general liability insurance for personal injury and property damage for a general aggregate of $1,000,000. At Your request We will provide You with certificates, including renewal certificates evidencing such coverage within thirty (30) days of commencing this Agreement, at every renewal and at other times as may be reasonably requested by You.YOUR RESPONSIBILITIES27. LOGGING OF SERVICE REQUESTS27.1 In order for Us to provide You with the agreed Service, You agree to follow Our process for logging of Service Requests as outlined in Appendix A. l28. ACCESS TO SYSTEMS, SITES AND PEOPLE28.1 In order to provide You with the agreed Service, You agree to give Us access to various items of Yours including but not limited to, equipment, people and sites as and when required.28.2 You agree to allow Us to install software on Your Equipment that allows Our technicians to access Your systems at any time. This software allows Us to view system statuses, send monitoring information, see users’ desktops and control Your PC’s. This may require that devices are left on overnight or weekends.29. THIRD PARTY AUTHORIZATIONS29.1 At times We may need to contact Your third party providers on Your behalf, such as Your internet provider. Some of these providers may require Your authorization for Us to deal on Your behalf. It is Your responsibility to ensure that We are able to deal freely with these providers. 30. PAYMENT, LATE PAYMENT AND DEFAULT30.1 Payment due date: All invoices issued to You are due and payable to Us within the terms stated on the invoice (unless otherwise agreed in writing). by cash, cheque, credit card or direct deposit in accordance with these Terms and Conditions and in the way set out in the Invoice. 30.2 15 days late: Where You fail to pay an invoice within fifteen (15) days of the due date, We may, in Our absolute discretion and without prior notice, suspend or discontinue the supply of Goods and/or Services to You.30.3 Recoveries: If Client fails to pay any amount when due, Client agrees to pay all reasonable costs incurred by Us in collecting such amounts, including without limitation reasonable attorneys’ fees, court costs, collection agency fees, and related expenses, to the extent permitted by Texas law. Upon Client’s default, all amounts then outstanding and any amounts that would otherwise become due in the future under this Agreement will, at Our option, become immediately due and payable without further notice. All such amounts are referred to collectively as the “Sum Due.”30.4 Interest: Any amounts not paid when due may accrue interest at a rate of six percent (6%) per annum, or the maximum rate permitted by applicable law, whichever is less, calculated from the due date until paid in full. Interest may be charged on overdue balances and added to the outstanding amount owed.30.5 Application of funds: All payments of the Sum Due made by You to Us will be applied as follows:30.5.1 first in or towards payment of any costs (including legal costs), charges, expenses or outgoings paid by Us in relation to any dishonoured check fees, collection costs or any other action taken by Us for the recovery of any amounts owing by You to Us;30.5.2 secondly, in or towards payment of any interest due or payable hereunder, and30.5.3 thirdly, in or towards payment of Your debts to Us in order from the longest standing due to the most recently incurred.30.6 Security: We may require You to provide security over Your property (including the Goods or any other property of Yours) as collateral to be held as security for any Sum Due or as a condition precedent to the continuation of supply of Goods or Services by Us to You.30.7 Payment arrangements: In the event that a repayment arrangement is made in relation to any Sum Due and the supply of Goods or Services is resumed, but then a repayment due under that arrangement is not made on time, We may, in Our absolute discretion and without prior notice, again suspend or discontinue the supply of Goods or Services to You. 30.8 Other remedies: We may exercise any of Our rights and remedies including taking legal action against You for the recovery of any moneys due to Us, notwithstanding it may have exercised other rights under these Conditions. 31. NON-SOLICITATION OF CLIENTS AND EMPLOYEES31.1 During the term of this Agreement and for twelve (12) months thereafter, You will not, directly or indirectly, solicit for employment or engagement any employee of Ours who was materially involved in providing Services to You, provided that general solicitations not specifically targeted at Our employees (such as public job postings) will not violate this Clause.31.2 If You breach this Clause 30, You agree that Our damages would be difficult to calculate. As a reasonable pre-estimate of damages and not a penalty, You will pay Us liquidated damages equal to twenty-five percent (25%) of the employee’s then-current annual base salary, plus documented third-party recruiting fees actually incurred to replace that employee, if any, not to exceed fifty percent (50%) of such annual base salary.32. SOFTWARE32.1 All Software licences are the responsibility of You and not that of Us. It is the duty of Yours to store all licences for all Software used, so that that they can be reproduced if and when required. This includes all Software installed by Us.32.2 You indemnify and hold Us harmless against any claim, allegation, loss, damage or expense arising directly or indirectly from:32.2.1 any unauthorised Software use by You;32.2.2 any breach of any Software licence in respect of Software provided to Us by You to be installed on one of Your computers; 32.2.3 otherwise as a result of Us installing Software at Your where You are not authorised to use the Software; and32.2.4 any problem, defect or malfunction associated with any Software (or related services) supplied by third parties. 32.3 All copyright in custom software remains the sole property of Ours unless alternate arrangements are made as part of a separate software agreement.33. COPYRIGHT AND CONFIDENTIALITY33.1 Warranty and breach: You warrant that any confidential or copyright information or intellectual property (of any kind and in any form held) or provided by You to Us belongs to You. In the event of any breach of this warranty, You will pay all sums due to Us as If such warranty had not been breached (and regardless of any non-performance of any obligation by Us on account of or in connection with the breach of such warranty). You indemnify and hold Us harmless in respect of any allegations, claims, loss, costs or expenses in connection with such breach of warranty by You. 33.2 Retention of title: All copyright and other intellectual property rights in any Work created, commissioned or acquired by Us in the course of the supply of Services by Us to You will be the exclusive property of Ours unless otherwise agreed in writing by Us and You.33.3 Confidential Information: We acknowledge that in the course of providing Services to You, We may learn from You certain non-public personal and otherwise confidential information relating to You, including Your customers, consumers or employees. We shall regard any and all information We receive which in any way relates or pertains to You, including Your customers, consumers or employees as confidential.33.4 You also acknowledge that all information and services, consulting techniques, proposals, and documents disclosed by Us or which comes to Our attention during the course of business and provided under this agreement constitute valuable assets of, and confidential and/or proprietary information to Us.33.5 Notwithstanding anything to the contrary in this Agreement, a party may disclose Confidential Information to the extent required by applicable law, regulation, subpoena, court order, or other valid legal process, provided that (to the extent legally permitted) the receiving party gives the disclosing party prompt written notice of such requirement and reasonably cooperates, at the disclosing party’s expense, in seeking a protective order or other appropriate remedy. As such, both parties shall take all commercially reasonable steps to not disclose, reveal, copy, sell, transfer, assign, or distribute any part or parts of such information in any form, to any person or entity, or permit any of its employees, agents, or representatives to do so for any purpose except unless permitted in writing by the disclosing party or as required by applicable law.